Help us help you
Before filing a helpdesk ticket, try to obtain as much of the following information as possible:
- Products involved (PMA.core, PMA.studio, PMA.start, My Pathomation…)
- URLs involved and referenced
- Webbrowser used
- error messages
- Folder / slides involved
- Username and other authentication information
- Medium (desktop, mobile, iPad, ...)
You can be as detailed as you want. If you can provide us with a stepwise approach of how to replicate an issue, or have a video recording of your incident… The more information the better!
We also have some separate guidelines for developers.