Help us help you

Before filing a helpdesk ticket, try to obtain as much of the following information as possible:

  • Products involved (PMA.core,, PMA.start, My Pathomation…)
  • URLs involved and referenced
  • Webbrowser used
  • error messages
  • Screenshots
  • Folder / slides involved
  • Username and other authentication information
  • Medium (desktop, mobile, iPad, ...)

You can be as detailed as you want. If you can provide us with a stepwise approach of how to replicate an issue, or have a video recording of your incident… The more information the better!

We also have some separate guidelines for developers.