Help us help you
Before filing a helpdesk ticket, try to obtain as much of the following information as possible:
- Products involved (PMA.core, PMA.studio, PMA.start, My Pathomation…)
- URLs involved and referenced
- Webbrowser used
- error messages
- Folder / slides involved
- Username and other authentication information
- Medium (desktop, mobile, iPad, ...)
You can be as detailed as you want. If you can provide us with a stepwise approach of how to replicate an issue, or have a video recording of your incident… The more information the better!
Our helpdesk business hours are Monday – Friday, 8 AM – 5 PM CET. All new opened tickets will be reviewed by a customer service agent within 4 hours. High priority critical issues will be resolved in 2 business days, low priority issues or information requests within one week. New feature requests are handled on an individual basis.