Help us help you

Before filing a helpdesk ticket, try to obtain as much of the following information as possible:

• Products involved (PMA.core, PMA.studio, PMA.start, My Pathomation…)
• URLs involved and referenced
• Webbrowser used
• error messages
• Screenshots
• Folder / slides involved
• Username and other authentication information
• Medium (desktop, mobile, iPad, ...)

You can be as detailed as you want. If you can provide us with a stepwise approach of how to replicate an issue, or have a video recording of your incident… The more information the better!

We also have some separate guidelines for developers.