Help us help you

Before filing a helpdesk ticket, try to obtain as much of the following information as possible:

• Products involved (PMA.core, PMA.studio, PMA.start, My Pathomation…)
• URLs involved and referenced
• Webbrowser used
• error messages
• Screenshots
• Folder / slides involved
• Username and other authentication information
• Medium (desktop, mobile, iPad, ...)

You can be as detailed as you want. If you can provide us with a stepwise approach of how to replicate an issue, or have a video recording of your incident… The more information the better!

Our helpdesk business hours are Monday – Friday, 8 AM – 5 PM CET. All new opened tickets will be reviewed by a customer service agent within 4 hours. High priority critical issues will be resolved in 2 business days, low priority issues or information requests within one week. New feature requests are handled on an individual basis.

Your data will be handled in accordance to our privacy policy: General processing of personal data at Pathomation * – Pathomation